eyevis

REMOTE SERVICE

Online support for split-controllers

For split-controllers we offer worldwide online-support, as long as remote-access through customer-specific remote support tools, such as VPN or Team Viewer, is possible. In this way specialists through remote diagnosis and remote maintenance are able to secure the fastest solution possible and support customers in case of problems or change requests at short notice. Should failure localisation through remote maintenance not be possible, we will send you suitable, ready-to-use computer components in case of failure of the device.

Our Services:

  • Worldwide remote-access to split controllers of customers
  • Remote-diagnosis, remote-maintenance and problem solution, provided that remote-access is possible
  • Fast, uncomplicated implementation of improvements and realisation of change requests
  • Available languages: German, English

Your benefits:

  • Fastest possible problem solution in case of failure
  • Security in critical situations
  • Direct support through eyevis-software-experts
  • Avoidance of high travel costs for service-technicians